Product Owner / Product Manager (Contract) - State Revenue Agency (US)
- Led discovery and delivery across multi-tax modernization phases covering 10+ tax types.
- Defined delinquency, billing exception, penalty, and refund workflows with worker queues and audit needs.
- Aligned stakeholders across policy, operations, and engineering to ship compliant releases.
- Owned backlog, wrote acceptance criteria, ran demos, and supported UAT and production validation.